Patient Information

Ease of Appointment Scheduling

To ensure a smooth experience at Divakars Hospital, we recommend scheduling your appointments in advance. This can be done through our hospital’s app or by calling our front desk.

Book an Appointment via the Divakars Hospital App
We encourage all patients to use our app for quick and easy appointment booking. Avoid delays and disappointment by scheduling your visit with the consultant prior to arriving.

Appointment Tips:

• Please arrive a few minutes early to complete registration and payment.
• Occasionally, delays may occur due to the consultant attending to emergencies. We appreciate your patience.

Other Specialities Available:

• Paediatrics
• Infertility
• General Physician
• Psychologist
• Child Behaviour Therapy
• Physiotherapy
• Ophthalmology
• Dermatology

Our staff will guide you regarding appointment scheduling with these specialists.

Registration Process

Upon your arrival at Divakars Hospital, please visit the front desk. Our staff will assist you with the registration process.

First-Time Patients:

• Complete a registration form with your personal details.
• After submission, proceed to the billing counter for payment.
• You will be provided with a personalized consultation file—please bring this file with you on future visits.

[Registration Form]

Consultation Process

After completing the billing formalities, please wait in the lounge. You will be informed of the approximate time for your consultation.

During the Consultation:

• The doctor will review your medical history and examine you.
• If further investigations or scans are required, you will receive instructions.
• After investigations, return to the consultant with your reports to discuss your treatment plan and follow-up.

Investigations and Scans

If your doctor has advised any tests or scans, follow these steps:

1. Visit the billing counter with the signed request slip.
2. Pay for the investigation or scan and receive a bill.
3. Submit the bill to the respective department.
4. Wait for your test results and further consultation.

Our staff will guide you through each step of the process. For any special instructions or queries about test timing, consult the department staff.

Appointment Cancellation

If you need to cancel an appointment, please inform us 24 hours in advance to allow other patients to be allotted your slot.

Rescheduling:
The next available appointment depends on consultant availability. Our team will help you find the best alternative slot.

Admission Process

Admission at Divakars Hospital
If your doctor recommends admission, either after outpatient consultation or for emergency cases, please follow these steps:

1. Present the admission record slip at the front desk.
2. A preliminary examination will be conducted before being transferred to the ward.
3. Ensure you bring important documents like your patient file, admission slip, and insurance papers if applicable.

Admission Counselling:
You can discuss your treatment plan, estimated costs, and payment options (cash, debit/credit cards) with the billing department or administrator.

Facilities Available During Admission

While admitted, the following amenities are available:

• Entertainment: Cable TV service.
• WiFi: Available in luxury wards.
• Food: Patients can order food or bring their own.
• Call Bell: Available at bedside for nursing assistance.
• Pharmacy: On-premises pharmacy for purchasing medicines.

Additional amenities like a mini-fridge or microwave may be provided depending on the ward type.

Billing Process

An advance payment is collected upon admission. The billing team will keep you updated on the costs during your stay.

Discharge:
Patients should settle their bill before discharge and collect the discharge summary from the ward nurse.

Insurance Information

Divakars Hospital is empaneled with the following insurance TPAs:

• Medi Assist
• Vidal
• FHPL
• UHC
• ICICI Lombard

Please provide your insurance card, employee ID, and proof of address during admission. For queries related to insurance or reimbursement, contact the billing department.

Note: Insurance services may not be available on holidays. If your insurance does not cover certain services, the balance will be your responsibility.

Discharge Process

The doctor will inform you in advance of the tentative discharge date. Upon discharge:

• You will receive a summary of your treatment and instructions for ongoing care.
• The doctor will explain the medication and next follow-up details.

Ensure your bills are cleared before leaving the ward.

Emergency Services

In case of emergency, please contact the hospital or your doctor immediately. We provide ambulance services if needed, and upon arrival, the on-duty doctor will assess your condition and inform the relevant consultant.

For further assistance, our hospital staff will be ready to guide you through the process.